How do I file a claim?
- File a claim on Asurion’s website.
- Call Asurion at (888) 881-2622.
- File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.
Correspondingly, Why does Asurion deny claims? Conveniently, Asurion is denying the claim because an AT&T SIM wasn’t in the phone during the time of theft. They are claiming they insure the phone number and not the device. An absolute pile of bullsh&t that is. The phone number costs nobody anything.
How many claims can you file with Asurion Verizon? You can file up to 9 claims (not counting cracked screen repair claims, which are unlimited) in a 12-month period, across your 3 registered lines.
Furthermore, Is Asurion associated with Verizon?
We make it easy to start, manage, or track your Verizon claim. Have a Verizon Home Device Protect plan? Start or manage your home tech claim here. Asurion is trusted by 300 million worldwide.
What happens when you file a claim with Asurion?
Depending on your plan, we’ll repair or replace your product, or reimburse you. Each claim is unique and it’s possible your product will be replaced with a new or refurbished product. Like most insurance programs, we require you pay a deductible when you file a claim.
How long do Asurion claims take? How long will it take for me to receive my phone? Submit your claim, and check its status online. In the meantime, our experts will get to work. If it turns out you’ll need a replacement phone, you won’t have to wait long; we ship 96% of replacement devices the very next day*.
Can Asurion sue you? Filing a Small Claims Lawsuit Against Asurion
If you have received poor service after purchasing an insurance plan from Asurion, you can take them to small claims court.
Does Asurion cover lost or stolen phones? Asurion offers cell phone insurance that covers not only loss and theft, but protection from everyday mishaps like cracked screen repair and coverage for water damage, with you receiving a replacement device in as little as 24 hours.
What happens if I don’t return my old phone to Asurion?
Non-Return Fee
If your phone has been damaged, it must be returned, or pay the non-returned equipment charge of up to $1,500. We will send you the shipping materials necessary to return the device to Asurion.
What does Asurion do with damaged phones? Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.
Does Verizon give refurbished phones?
Verizon sells many Certified Pre-Owned devices that are guaranteed to work on the Verizon Network. All Verizon Certified Pre-Owned devices are 100% fully functional and backed by our Total Quality Inspection.
What insurance company does Verizon use? Cell Phone Insurance | Verizon – Asurion Claims.
Who is Asurion owned by?
Asurion
| Type | Privately held |
|---|---|
| Services | Insurance Tech support |
| Revenue | $8.5 billion |
| Number of employees | 19,000 (2014) |
| Parent | NEW Asurion Corporation |
Does Asurion replace battery Verizon?
Verizon does not do repairs at their stores. The staff at our local Verizon store told us that Asurion should provide us with battery replacement through a local authorized repair center. There is no way to enter a claim for a battery replacement on the Asurion website.
Does Amazon own Asurion? The Asurion and Asurion Home+ trademarks are the property of Asurion, LLC. Amazon is a trademark of Amazon Services LLC and/or its affiliates and Asurion is not affiliated with, sponsored by, or endorsed by Amazon.
What does Asurion do with returned phones? They do what amounts to a major factory reset clean it up and then send it out as a replacement.
What happens if I don’t return my damaged phone to Asurion?
Non-Return Fee
If your phone has been damaged, it must be returned, or pay the non-returned equipment charge of up to $1,500. We will send you the shipping materials necessary to return the device to Asurion.
How many claims can I file with Asurion Verizon? You can file up to 9 claims (not counting cracked screen repair claims, which are unlimited) in a 12-month period, across your 3 registered lines. If you would like to register more than 3 lines, you can enroll in Additional Coverage.
How do I get a free replacement phone from Asurion?
To file a warranty claim with Asurion via phone, call (888) 881-2622. Describe the issue you’re having with your phone and request a phone replacement if you wish.
Does Asurion replace with new phones? The wording in Asurion agreement allows them to replace your phone with a like device if they have one, which is always their first choice. You sent in a 3.5 year old used device, and that’s what you got back. It’s a legit replacement if it works.
Does Asurion deactivate lost phones?
Will insurance cover my lost or stolen phone? Depends on your provider. Asurion offers cell phone insurance that covers not only loss and theft, but protection from everyday mishaps like cracked screen repair and coverage for water damage, with you receiving a replacement device in as little as 24 hours.