Archie Bennett Jr.
Founder of Remington Hotels with more than 40 years of hotel investment, development, and management expertise. Mr. Bennett is recognized as one of the leading hospitality authorities in the U.S.
Similarly, Is AHT a REIT?
Ashford Hospitality Trust (NYSE:AHT) is a REIT (real estate investment trust) that is slowly digging itself out of a really bad financial situation.
Does Ashford own Remington Hotels? Following its Nov. 6 acquisition, Ashford now fully owns Remington Hotels. The management company, however, will operate 100 percent independent of Ashford and remain an entirely separate business. Remington Hotels will operate properties for various owners, not just Ashford.
Thereof, What companies does AHT own?
- Show All.
- Courtyard.
- Crowne Plaza.
- Embassy Suites.
- Fairfield Inn.
- Hampton Inn.
- Hilton.
- Hilton Garden Inn.
Is Highgate publicly traded?
The spin-off created a publicly traded real estate investment trust. The acquisition by Highgate and Cerberus is expected to close in the first quarter of 2022. Highgate is a real estate investment and hospitality management company with more than $15 billion of assets under management.
What is average handle time?
Average Handle Time or AHT is a metric used in contact centers to measure the average duration of one transaction. It usually starts from the customer beginning the interaction and covers hold time, talk time, and any other related tasks during the conversation.
Is Highgate a REIT?
Highgate is a fully-integrated real estate investment and hospitality management company with over $10 billion of hotels under management. Highgate has a longstanding track record of operating assets for the industry’s largest REITs, private equity firms, institutional funds and private investors.
Who is Highgate Hotels?
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu.
What PMS does Highgate use?
The real-time two-way integration between Nor1 products and HMS will allow hotels using Infor HMS to generate upsell revenue at various guest touchpoints during pre-arrival and check-in.
How do I lower my AHT?
How to Reduce AHT
- Automate simpler queries to reduce the general workload. …
- “Acknowledge, Answer, Ask” can make each call more efficient. …
- Cut down on after-call work (ACW) instead of customer talk time. …
- Aim to resolve every customer query on the first contact. …
- Wrap-up codes can drive up unproductive time.
What is ACW?
After-Call Work (ACW) are the tasks necessary to complete after an agent interacts with the customer. Common ACW activities include updating systems and records, logging the reason for contact and outcome, updating colleagues, and scheduling follow-up actions.
What is the shrinkage in BPO?
The number of agents actively serving customers divided by the number of agents that are unavailable at the time is call center shrinkage. It’s the difference between the time you pay agents to service customers and the time they actually spend doing so. Shrinkage is the difference between the two.
Who is the CEO of Highgate Hotels?
Highgate, a leading real estate investment and hospitality management company, announced today the appointment of industry pioneer, Arash Azarbarzin, as Chief Executive Officer. The pivotal hire signifies Highgate’s increased focus on building a world-class team and expanding its luxury and lifestyle capabilities.
What does Highgate mean?
From Longman Dictionary of Contemporary EnglishHigh‧gate /ˈhaɪɡeɪt/ a pleasant area of North London with expensive houses, known especially for Highgate Cemetery, where many famous people, including Karl Marx, are buried.
How many employees does Highgate Hotels have?
Highgate Hotels, Inc. has 968 total employees across all of its locations and generates $106.77 million in sales (USD).
Who is Mahmood Khimji?
Mahmood Khimji is a founding principal of Highgate, an industry-leading real estate investment and management firm, and has been involved in all aspects of Highgate’s development since its founding in 1988. Prior to founding Highgate, Mr. Khimji practiced law at Paul, Weiss, Rifkind, Wharton & Garrison.
What borough is Highgate in?
Highgate, fashionable residential district in the north of Greater London, straddling the junction of the three London boroughs of Camden, Islington, and Haringey.
How do you avoid holding customers?
You want to avoid the following when placing a caller on hold
- Don’t interrupt the caller to place them on hold. …
- Ask to put the caller on hold instead of just telling them.
- Don’t put a caller on hold multiple times in one call.
- Don’t let the caller wait for more than two minutes before checking in.
How can I improve my CSat in call center?
6 Secrets to Improve Customer Satisfaction (CSat) in the Contact Center
- Understand Your Customers’ Expectations. …
- Make Sure Your CSat Metrics Are Accurate. …
- Test Your Own Experience. …
- Keep Your Agents Happy. …
- Don’t Leave Customers On Hold. …
- Offer Training and Professional Development.
How can I increase my talk time on my phone?
8 ways to slash your contact center’s average handle time
- Step up your call center training for new and struggling agents. …
- Empower your reps with scripts for common customer questions. …
- Gather relevant information before hopping on a customer call. …
- Make sure you’re routing calls to the right agents.
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